Before You Begin

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What makes Heart Matters different?

Heart Matters is more than a counseling practice. It is a place where emotional healing and intentional living come together. Our work goes beyond symptom management. Together we’ll explore the beliefs, experiences, and emotional patterns shaping your life while developing practical tools that help you move forward with greater clarity, confidence, resilience, and peace. Our goal isn’t perfection. Our goal is transformation.

Who is Heart Matters for?

Heart Matters works with adults who are ready to heal, grow, and create meaningful change. We frequently support clients navigating anxiety, stress, burnout, grief, relationship challenges, life transitions, emotional overwhelm, perfectionism, boundary difficulties, leadership fatigue, entrepreneurship, and personal growth.

How do I know if counseling is right for me?

You don’t have to be in crisis to benefit from therapy. Many people begin counseling because they feel stuck, disconnected, overwhelmed, or simply know something needs to change. Therapy provides a safe space to heal, gain clarity, and move forward with intention.

What can I expect during my first appointment?

Your first session is a conversation, not an interrogation. We’ll discuss what brought you to therapy, your current challenges, your goals, your strengths, and what healing looks like for you. You don’t need to have everything figured out before you arrive. We’ll discover the next steps together.

What is your counseling approach?

Every client is unique, so treatment is personalized. Depending on your needs, therapy may incorporate Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Solution-Focused Therapy, Person-Centered Therapy, Strengths-Based Therapy, Positive Psychology, mindfulness, trauma-informed care, mindset development, and emotional regulation skills.

What’s the difference between counseling and coaching?

Counseling focuses on emotional healing, relationships, mental health, trauma, grief, anxiety, and experiences influencing your present. Coaching is future-focused and helps individuals clarify goals, strengthen mindset, increase accountability, and intentionally create the life they desire. During your consultation, we’ll help determine which service best fits your goals.

Do you integrate faith into counseling?

Yes, if you would like. Faith is incorporated only when requested by the client and always in a way that is respectful, clinically appropriate, and client-led. Heart Matters welcomes individuals from every background and belief system.

Do you work with entrepreneurs and professionals?

Yes. We enjoy working with business owners, healthcare professionals, educators, ministry leaders, executives, caregivers, and other professionals who want to thrive personally while succeeding professionally.

Is everything I share confidential?

Yes. All counseling services follow HIPAA guidelines and Texas counseling ethics. Confidentiality and its legal exceptions will be reviewed during your intake appointment.

Do you offer in-person and virtual sessions?

Yes. Heart Matters offers secure virtual therapy throughout Texas, as well as in-person sessions by appointment.

How often will we meet?

Most clients begin with weekly sessions before transitioning to every-other-week or monthly appointments as progress is made.

Do you accept insurance?

Heart Matters is a private-pay practice. HSA and FSA cards are accepted. If applicable, a superbill can be provided for clients seeking possible out-of-network reimbursement.

What are your fees?

Current pricing is available on our Services & Fees page and will also be reviewed during your consultation.

Do you offer a free consultation?

Yes. We offer a complimentary 15-minute consultation to answer questions, discuss your goals, and determine whether Heart Matters is the right fit for you.

How do I schedule an appointment?

You can request an appointment online, schedule through our secure client portal, or contact us directly by phone or email.

What is your cancellation policy?

Please provide at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations and missed appointments may be subject to the full session fee.

What if I’m experiencing a mental health crisis?

Heart Matters is not an emergency service. If you are experiencing thoughts of harming yourself or others, call 911, go to your nearest emergency room, or call/text 988 immediately.

Our Philosophy of Healing

We believe every person already possesses inherent worth and the capacity for growth. Life experiences can shape the way we think about ourselves and the world, often leading us away from who we were created to be. Healing begins as we uncover those patterns, challenge beliefs that no longer serve us, and cultivate healthier ways of thinking, relating, and living. Our hope is that every client leaves therapy not simply feeling better, but becoming more fully themselves, with greater peace, resilience, purpose, and hope.