Privacy Policy

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Heart Matters PLLC respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we may collect, use, protect, and share information through our website, online contact forms, scheduling links, and digital communications.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We May Collect

Heart Matters may collect information that you voluntarily provide when you:

• Complete a contact form
•  Request a consultation
• Schedule an appointment
• Sign up for updates or resources
• Communicate with us by email, phone, or through the website
• Use online scheduling or client portal features

This information may include:

1. Name

2. Email address

3. Phone number

4. Preferred method of contact

5. Appointment request information

6. General message details you choose to provide

7. Basic technical information, such as browser type, device information, pages visited, and website usage data.

Please do not use the website contact form to share sensitive clinical details, urgent concerns, or emergency information.

2. How We Use Your Information

Information collected through the website may be used to:

1. Respond to your questions or consultation requests

2. Provide information about counseling, coaching, or related services

3. Schedule or coordinate appointments

4. Improve the website experience

5. Communicate with you about services you requested

6. Maintain business records

7. Support website security and functionality8. Comply with applicable legal, ethical, and professional obligations

Heart Matters does not sell your personal information.

3. Health Information and Confidentiality

Heart Matters is committed to protecting client privacy and confidentiality. Information shared during counseling services is handled according to applicable professional, ethical, state, and federal privacy standards.

Information submitted through a website contact form may not receive the same protections as information shared through a secure client portal or during an established counseling relationship. For privacy and safety, please avoid including detailed mental health information, medical history, diagnosis information, crisis concerns, or other sensitive personal details in website forms.

Once you become a client, additional privacy rights and responsibilities may apply under the Heart Matters Notice of Privacy Practices and applicable health privacy laws.

4. Online Scheduling and Client Portal

Heart Matters may use a secure third-party platform for scheduling, client forms, telehealth, billing, or client portal access.

Information submitted through those platforms is subject to the privacy and security practices of that platform, in addition to any applicable agreements between Heart Matters and the platform provider.

Please review the privacy policy of any third-party platform you use.

5. Email, Phone, and Text Communication

If you contact Heart Matters by email, phone, text, or website form, we may respond using the contact information you provide.

Please understand that standard email and text messaging may not be fully secure. By providing your contact information, you acknowledge that there may be privacy risks associated with electronic communication.

Heart Matters will make reasonable efforts to protect your privacy, but you should avoid sharing sensitive clinical information through standard email, text, or website forms.

6. Website Analytics and Cookies

This website may collect basic usage information through cookies, analytics tools, or similar technologies. This may include information such as pages viewed, time spent on the site, browser type, device type, and general location data.

This information helps us understand how visitors use the website and improve the overall user experience.

You may adjust your browser settings to limit or block cookies. Some website features may not function properly if cookies are disabled.

7. Sharing of Information

Heart Matters may share information only when appropriate and necessary, such as:

1. With service providers who help operate the website, scheduling system, email system, or other business functions

2. When required by law, subpoena, court order, or legal process

3. When necessary to protect safety or respond to risk of harm

4. With your written permission

5. As required by professional, ethical, or legal obligations

Heart Matters does not sell, rent, or trade personal information to third parties for marketing purposes.

8. Data Security

Heart Matters takes reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, email system, or electronic transmission can be guaranteed to be completely secure. By using this website, you understand and accept these risks.

9. Data Retention

Heart Matters retains personal information only as long as necessary for business, legal, ethical, clinical, or administrative purposes.

Information related to established client care may be retained according to applicable clinical record-keeping requirements.

10. Children and Minors

This website is intended for general informational purposes and is not designed to knowingly collect personal information from children under the age of 13 without appropriate parent or guardian involvement.

If services are provided to minors, consent, confidentiality, and privacy practices will be discussed with the parent, guardian, and minor client as appropriate and required by law.

11. Links to Other Websites

This website may contain links to outside websites or third-party platforms. Heart Matters is not responsible for the privacy practices, content, or security of external websites.

We encourage visitors to review the privacy policies of any external websites they choose to visit.

12. Emergency Disclaimer

This website and its contact forms are not intended for emergencies or crisis situations.

If you are experiencing a mental health emergency, feel unsafe, or are having thoughts of harming yourself or someone else, please call 911, go to the nearest emergency room, or call or text 988 for immediate crisis support.

13. Your Privacy Choices

You may contact Heart Matters to:

1. Ask questions about this Privacy Policy

2. Request that your contact information be updated

3. Ask to stop receiving non-clinical promotional communications

4. Request information about how your information is used

Certain requests may be limited by legal, ethical, clinical, or record-keeping obligations.

14. Updates to This Policy

Heart Matters may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Visitors are encouraged to review this policy periodically.

15. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Heart Matters PLLC
Email: Kiasi@HeartMattersPLLC.com
Phone: [Insert Phone Number]
Website: www.HeartMattersPLLC.com