Terms of Use

---

Welcome to the website of Heart Matters PLLC. These Terms of Use explain the terms and conditions that apply when you visit, browse, or use this website.

By using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use this website.

1. Website Purpose

This website is provided for general informational and educational purposes only. The information on this site is intended to help visitors learn more about Heart Matters PLLC, counseling services, coaching services, emotional wellness, and related resources.

The content on this website is not intended to diagnose, treat, cure, or prevent any mental health condition. It should not be used as a substitute for professional counseling, medical care, crisis support, or individualized clinical guidance.

2. No Counseling Relationship Created

Use of this website does not create a counselor-client relationship, coaching relationship, therapist-client relationship, or professional relationship with Heart Matters PLLC or Kiasi Valentine, LPC.

A professional relationship is established only after appropriate intake forms, consent documents, scheduling, and service agreements have been completed and accepted by Heart Matters PLLC.

Submitting a contact form, sending an email, calling the office, or using the website does not guarantee that services will be provided.

3. Emergency Disclaimer

This website is not intended for emergencies or crisis situations.

If you are experiencing a mental health emergency, feel unsafe, or are having thoughts of harming yourself or someone else, please call 911, go to the nearest emergency room, or call or text 988 for immediate crisis support.

Do not use this website, email, contact forms, or online scheduling tools for urgent or emergency needs.

4. Counseling and Coaching Services

Heart Matters PLLC may provide counseling, coaching, consultation, and related services.

Counseling services are provided according to applicable professional, ethical, and legal standards. Coaching services are designed to support personal growth, clarity, accountability, and intentional living, but coaching is not a substitute for licensed mental health counseling, medical treatment, or psychiatric care.

The availability of services may vary based on client needs, provider availability, state licensing requirements, clinical appropriateness, and other factors.

5. Website Content

The content on this website may include information about emotional wellness, healing, personal growth, counseling, coaching, mindset, relationships, stress, trauma, faith integration, and intentional living.

All content is provided for general informational purposes only. While Heart Matters PLLC strives to provide accurate and thoughtful information, no guarantee is made that all website content is complete, current, or applicable to every individual situation.

You should consult a qualified professional regarding your specific needs before relying on any information from this website.

6. Faith and Spiritual Content

Heart Matters PLLC may include faith-based or spiritually integrated content for clients and visitors who desire that perspective.

Heart Matters welcomes individuals from all backgrounds, cultures, identities, and belief systems. Faith integration is optional, client-led, and provided with care, respect, and sensitivity.

Website content related to faith or spirituality is not intended to pressure, exclude, or replace professional counseling or clinical care.

7. Use of Website Forms and Communication

This website may include contact forms, consultation request forms, scheduling links, or other communication tools.

Please do not submit sensitive clinical details, medical history, diagnosis information, crisis concerns, or urgent matters through standard website forms or email.

Electronic communication, including email and website forms, may not be fully secure. By choosing to communicate through these methods, you acknowledge and accept the potential privacy risks.

Heart Matters PLLC will make reasonable efforts to protect your information, but cannot guarantee the security of information transmitted electronically.

8. Online Scheduling and Client Portal

Heart Matters PLLC may use third-party platforms for scheduling, forms, billing, telehealth, client communication, and client portal access.

Your use of those platforms may be subject to separate terms, privacy policies, and security practices. Heart Matters PLLC is not responsible for the content, policies, or practices of third-party platforms outside its control.

9. Payment, Fees, and Cancellation Policies

Fees, payment methods, insurance information, cancellation policies, and appointment policies will be provided separately before services begin or through the appropriate client portal, intake forms, or service agreements.

Heart Matters PLLC reserves the right to update fees, policies, and service availability as needed.

10. Intellectual Property

All content on this website, including text, graphics, images, logos, brand elements, design materials, service descriptions, written content, downloads, and other materials, is the property of Heart Matters PLLC unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, display, or use any website content, logo, brand asset, or written material without prior written permission from Heart Matters PLLC.

You may view and download website content for personal, noncommercial use only, provided that you do not alter the content or remove any copyright, trademark, or ownership notices.

11. Prohibited Use

You agree not to use this website in any way that:

1. Violates any applicable law or regulation

2. Interferes with the operation or security of the website

3. Attempts to gain unauthorized access to website systems

4. Submits false, misleading, harmful, or inappropriate information

5. Copies or misuses Heart Matters PLLC content, branding, or intellectual property

6. Harasses, threatens, or harms others

7. Uses the website for spam, solicitation, or unauthorized commercial purposes

Heart Matters PLLC reserves the right to restrict or block access to the website if misuse is suspected.

12. Links to Other Websites

This website may contain links to third-party websites, resources, directories, scheduling platforms, or outside content.

These links are provided for convenience only. Heart Matters PLLC does not control and is not responsible for the content, privacy practices, security, accuracy, or availability of third-party websites.

Visiting outside websites is at your own risk.

13. Testimonials and Results

Any testimonials, examples, educational content, or general statements on this website are not guarantees of specific outcomes.

Every counseling, coaching, healing, and growth journey is unique. Results may vary based on individual needs, circumstances, participation, goals, and many other factors.

14. Limitation of Liability

To the fullest extent allowed by law, Heart Matters PLLC, its owner, providers, contractors, affiliates, and representatives are not liable for any damages arising from your use of this website, reliance on website content, inability to access the website, or use of linked third-party websites.

This includes direct, indirect, incidental, consequential, or other damages.

15. Indemnification

By using this website, you agree to hold harmless Heart Matters PLLC, its owner, providers, contractors, affiliates, and representatives from claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, violation of these Terms of Use, or misuse of website content.

16. Privacy

Your use of this website is also subject to the Heart Matters PLLC Privacy Policy.

If you become a client, additional privacy rights and responsibilities may apply under the Heart Matters PLLC Notice of Privacy Practices and applicable health privacy laws.

17. Changes to These Terms

Heart Matters PLLC may update these Terms of Use at any time. Updates will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted means you accept the updated Terms of Use.

18. Governing Law

These Terms of Use shall be governed by the laws of the state of Texas, without regard to conflict of law principles.

19. Contact Information

If you have questions about these Terms of Use, please contact:

Heart Matters PLLC
Email: Kiasi@HeartMattersPLLC.com
Phone: [Insert Phone Number]
Website: www.HeartMattersPLLC.com